Communications Centers are typically used to provide centralized radio dispatch operations for an organization. Normally, dispatch operations are a mission critical function. Although this is usually considered in public safety sector, mission critical dispatch is also important in other industries such as utilities, resources and transportation. Communications center operators work with mobile field personnel to carry-out the organization’s mission, whether this is coordinating fire fighting operations, maintaining critical public infrastructure or co-ordinating shipping or airline services.

There are number of key requirements of communications centers:

1. Inter-operability. In public safety, this is required to enable communications across municipal boundaries and even amongst agencies such as fire, police and ambulance services in the same geographic area. In other industries, interoperability is also important in order to communicate seamlessly across different radio spectrum such as UHF, VHF and HF.

2. Multiple Technologies. Communications centers require the integration of more than just Land Mobile Radio. They involve the integration of telephony services, VoIP and other IT systems.

3. High Reliability. The dispatch equipment needs to have built-in redundancy and proven reliability to ensure continued operation – 24/7. This is important for the ultimate safety of a workforce and the organization’s mission.

4. Expandability/Scalability. The needs of a communication center may change quickly. Therefore, the ability to add more dispatch positions or additional radio channels is important. It enables an organization to respond to changes in the business or changes imposed through socio-economic or political policies or events.

5. The efficient use of limited radio spectrum through shared radio resources.

6. Ability to adjust resourcing levels to suit the workload of operators and to respond efficiently during peak periods.

Omnitronics provides a premium radio management and radio dispatch solution through the DX64 Digital Audio and Radio Management System. The DX64 is a product that integrates telephone and radio systems from multiple vendors and provides end-to-end communications between dispatch operators and mobile field personnel. Through the DX64, an organization can centrally co-ordinate its operations efficiently, 24/7, using the latest communications technologies. Designed to meet the needs of communications centers today but with an eye to the future, the DX64 has proved to be a vital product that has enabled many organizations to carry-out their mission.

Omnitronics can tailor a DX64 solution to meet the needs of your organization and can also provide the technical resources required for commissioning and any on-going technical support.