Case Study
City of Bayswater, known as the “Garden City”, covers a beautifully maintained area of 34km2 located just 8km north-east of Perth in Western Australia. It is home to 65,050 people living within one of its seven suburbs.
A progressive City Council, Bayswater is constantly looking to technology for new ways to deliver better services at less cost to its constituents.
Recent advances in technology meant the system was becoming outdated and, being based on a cellular subscription service, incurred significant monthly license fees.
Alongside the vehicle tracking service, and to provide a high standard of service delivery and security, the City maintained an analog radio network for on-demand, two-way
communications within its workforce.
Customer Profile
Application
Products Used
RediTALK-Flex Dispatch Console
Business Benefits
Reaching Business Goals
Improved Efficiency
Integrated Mapping
Historical Data
Highly Adaptable
The Challenge
Customized Requirements
However, this seamless integration was not a lone requirement. As the City makes extensive use of historical operational information, the solution needs to integrate with their corporate management and reporting systems.
A customizable, interoperable platform to support their current and future initiatives was considered vital in helping them achieve the long-term goal of increasing operational efficiency and cost savings.
Product Focus
RediTALK-Flex
Interoperability
Easy to Use
Flexibility
Duress & Emergency
Geofencing
Radio Linking / Patching
Telephony
Location Services
The Solution
Customization to Suit the City’s Needs
The City made the decision to upgrade its radio communications technology and selected Vertel, a leading digital radio network services provider, to commission a Tait DMR Tier-2 solution with integrated GPS.
RediTALK-Flex, Omnitronics’ interoperable dispatch system and preferred DMR Tier-2 console solution for Tait Communications, was chosen to unify vehicle tracking and communications.
A number of RediTALK-Flex consoles were installed, allowing dispatch operators to manage, monitor and communicate with city resources through a single, easy to use interface.
Case Study
RediTALK-Flex Provides a Unified and Interoperable Solution
City of Bayswater
Conclusion
A Unified Solution for Voice Communications & Vehicle Tracking
The console dispatch system was the final stage of a phased upgrade to the city-wide communications network that began in 2015. Omnitronics ability to work with a customer to customize the right solution was a key factor of the selection process.
DMR supports real-time location tracking, but the true benefits of this functionality are only realised with the integration of a value-adding dispatch console like RediTALK-Flex.
The City now has a unified solution for voice communications and vehicle tracking that satisfies their needs both now and in the future. The system will help the City of Bayswater improve productivity, increase the safety of personnel in the field, and deliver a higher quality of services
to the 66,079 residents who reside within the city’s boundaries.
The City will continue to drive improvements in the quality and efficiency of their services, and having partnered with Omnitronics, have chosen a technology partner to support their future initiatives.
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