Terrycomm, working in close partnership with Omnitronics, recommended the Department upgrade their End-of-Life (EOL) RediTALK Dispatch console to the newer, more versatile, RediTALK-Flex.

The upgrade was an easy process and allowed the Department’s four existing IPR100 RoIP Gateways to remain in place within the upgraded Dispatch system.

The Gateways were also eligible for a firmware upgrade as an inclusion under the omnicare Premium Support Plan. In addition to maintaining compatibility with third party systems, free firmware and software upgrades also help protect against possible cybersecurity attacks, add new functionality, improve system robustness, and may also provide additional diagnostic and useful reporting capability.

The Department now has 4 primary RediTALK-Flex dispatchers, one for each of their 4 bus lots. In addition, 5 Administrator dispatch systems and one Maintenance (Technical Support) Team system were also installed on new mobile laptop devices.
Five Administrators can use their portable license seats as a backup to the main Dispatchers from remote locations. The Brevard County School Transportation Department found the transition to the new RediTALK-Flex radio dispatch software to be “very easy with no downtime and minimal training, thanks to the outstanding support from both Terrycomm and Omnitronics”.