System Specialist / Integrator

Job Description

A Systems Specialist/Integrator is responsible for managing Omnitronics’ product deployments by overseeing placed orders through their various phases through to delivery. Assisting clients with Omnitronics product issues, logged via a ticketing system.

Responsibilities

• Formal testing of hardware and software products. This can include testing new products, feature updates, bug fixes, regression testing, the writing of test scripts and programs in Python/batch/SQL, writing reports, and performing FAT’s and SAT’s with customers.
• Working with engineers, software developers, and customers on both waterfall and agile projects. Specifically the testing, delivery, and end-user training aspects of these projects.
• Assisting the sales team with technical information for customer proposal documents, project tenders, customer demonstrations, and Q&A sessions.
• Occasional travel to remote sites around the world to perform in-person installation, SAT and formal training courses.
• Providing phone, (email) service desk, and in-person customer support.
• Re-creating customer system environments to investigate and reproduce issues.
• Packet capture analysis, PC, network, and server (Windows and Linux) fault finding.
• Writing/editing technical & training documentation, plus training course materials and presentations. Training material includes creating training systems, PowerPoint presentations, and/or authoring online training course content.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Radio and/or IT support experience
  Understanding of projects and the management thereof

 

Technical Requirements:

• Knowledge of IT and, or communication solutions – both of Omnitronics, key competitors, and tertiary communication solutions (RoIP Dispatch, RoIP principals, SIP etc.…)
• Self-starter that are able to identify areas of improvement
• Microsoft Office Suite
• Helpdesk – Support tool(s), as used by Omnitronics

 

Additional Preferred Skills:

• Written and verbal communication skills
• Capacity to manage high stress situations
• Ability to multi-task and manage various work elements simultaneously
• Attention to detail. · Conflict resolution skills