Recognized as one of the best colleges in the south, High Point University (HPU) is a private liberal arts university in North Carolina, USA. Its 4,800+ students have a choice of
48 undergraduate majors, 51 undergraduate minors and 13 graduate-degree majors.

To manage security of their staff and students, HPU works with a communications system of up to 100 radios with 6 channels/talkpaths (both P25 digital as well as analog) and dispatch across two main locations and one backup repeater site at a remote location.

Responsible for more than 4800 students, High Point University takes security seriously. This was demonstrated with their upgrade to a RediTALK-Flex dispatch console resulting in additional capacity to protect their staff and students. 

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Customer Profile

University in North Carolina, USA
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Application

Managing Campus Security
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Products Used

RediTALK-Flex Dispatch Console

Business Benefits

Reaching Business Goals

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Improved Efficiency

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Integrated Mapping

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Historical Data

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Highly Adaptable

The Challenge

Efficient Upgrade

HPU security was working with a dispatch solution that was complicated to setup and use, plus it consisted of separate radio and GPS software platforms.

Incidents may occur anywhere on campus, and High Point University wanted to ensure they could setup command and control in any location through a portable console using campus WiFi, in the event ‘shooter on campus’ becomes reality.

Direct communications with Police, Fire and EMS is crucial in the event of an emergency.

Therefore, High Point University required interoperability between their Hytera DMR radios and the city’s Motorola P25 portables and mobiles. Encryption was also added for extra security.

Product Focus

RediTALK-Flex

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Interoperability

Connect technologies, protocols & vendors
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Easy to Use

Clean & customizable user interface
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Flexibility

Use the power of IP to connect & unify anywhere
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Duress & Emergency

See who calls where and when
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Geofencing

Easily set up zones & alerts to monitor movements
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Radio Linking / Patching

Connect groups of radios in real time
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Telephony

Receive, make calls & patch to radios
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Location Services

Advanced people & asset tracking

The Solution

A Perfect Fit

As RediTALK-Flex is a purely IP based console it is able to be operated from any location that has access to WiFi and can be installed on a laptop or tablet. The intuitive touch-screen design of RediTALK-Flex meant that operators found it simpler to setup and use than their previous system. This has increased dispatcher productivity and decreased the amount of operator training required.

 

Integrating GPS and Dispatch into one unified solution also means added safety for security staff in mission critical situations. Their positions are now known to dispatchers at all times as portable radios can be setup to automatically ping dispatch every 30 seconds with personalized images of a vehicle or individual.

 

By using Omnitronics Digital Radio Gateways this interoperability between the Hytera DMR radios and Motorola P25 radios is achieved without any loss of features – in particular the all-important GPS tracking. In addition, the network is able to support legacy analog radios still on campus through the use of IPR gateways. From an operator’s point of view, enhancements are seamless – with few differences between analogue vs digital features.

Case Study

RediTALK-Flex Enhancing Campus Security

High Point University

Conclusion

Set for the Future

RediTALK-Flex is providing a reliable, easy to use yet powerful dispatch platform that gives High Point University Security the added performance and flexibility they needed.
The integrated GPS tracking and the ability to add portability to their dispatch have made this possible.
In addition, the IP network infrastructure offers the flexibility to choose which radio technologies they use yet still offers that all important connectivity to emergency services.
Ultimately, RediTALK-Flex has provided High Point University with the extra capabilities they needed to keep the campus population safe.

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