Tasmanian Ports Corporation Pty Ltd (TasPorts) is an Australian state-owned company responsible for 11 Tasmanian sea ports and the Devonport Airport. They have successfully been using Omnitronics Dispatch systems for decades.

When TasPorts found out that its current Omnitronics DX-64 Dispatch Management System was End of Life, the team knew that Omnitronics dispatch was again going to be their first choice.

TasPorts chose the Omnitronics omnicore Enterprise Dispatch Management System, not only because it meets their needs of current and future functionality, but also because it is based on proven technology of DX-Altus and RediTALK-Flex radio dispatch. The interface setup of the previous system was able to be replicated and within 20 minutes of omnicore going live, the operator was able to competently interact with a vessel on the new console.

omnicore dispatch enabled TasPorts to implement their own High Availability (HA) solution across two locations and on their own servers as Virtual Machines (VMs). With two servers, one in the Launceston State Operations Center and one backup server in Bell Bay, TasPorts is able to communicate to their 13(15) remote sites scattered across the state from either of their 2 dispatch locations. Three operator consoles, including one supervisor station are used at their central Launceston VTS, now upgraded to omnicore. Another omnicore Dispatch Management System is fully operational at their Bell Bay center. In addition to the redundancy of the servers, omnicore consoles support High Availability even further. Each console can continue to operate in the unlikely event that both servers are down.

Where in the past the team had to rely on anecdotal data to know that one geographic region, known for its rough weathers, has a higher incoming call volume than other regions, the supervisor can now quantify these through integrated reporting of relevant metrics and they are able to take early action to manage operator load and other resources.

TasPorts also benefit from the option to utilize Rapid Recall on a choice of one or more channels, where previously only all channel Rapid Recall was possible. Combined with an easy to manage and on-the-fly updating using the centralized server system, TasPorts reported a smooth transition with minimal downtime.

The transition to a new high-tech dispatch system was seamless and much of the install was able to be carried-out by TasPorts with help from Omnitronics. Many of the new features of omnicore will be valuable in enabling console operators to process voice calls and assisting supervisors in managing their dispatch resources and workloads.

As the system is COTS VM based, the TasPorts IT team will retain a high level of self-sufficiency in supporting their user requirements and expanding for future needs. Of course, Omnitronics will be on hand to provide support and training, as required.