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Servicing the mineral rich Pilbara region of Western Australia, Port Hedland is Australia’s largest tonnage individual port with over 110 Million tonnes of goods transported each year. With such a large amount of vessel traffic, the Port Authority required a reliable and efficient dispatch system.

With the help of Direct Communications they developed a complete solution that included the Omnitronics DX-Altus Radio Management System.

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Customer Profile

Large Tonnage Port

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Application

Managing Communications for all Vessel Traffic

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Products Used

DX-Altus
Alto
AFI-IP+

Business Benefits

Remote Configuration and Monitoring

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Simple to Use

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Technical Support

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Easily Expandable

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Cost-effective

The Challenge

Communicate On Multiple International Marine Channels

The challenge was to provide a robust dispatch system in their new control tower. Operating on Windows, they required a system that was easy to use and could be remotely configured and managed from Perth as local technical support would not always be available.

Additionally, remote channel change was a priority in order to communicate on multiple International Marine Channels

DX-Altus 

Dispatch Management System

Easy to Use
Touchscreen cad interface with a configurable layout

Scalable
Up to 60 operators & 224 radio channels

Analytics & Reporting
Optimize productivity & efficiency via data insights

Architecture
Centralized modular server with contacts database

cad dispatch

Location Services
Integrated real time tracking of personnel & assets

Telephony
Connect with modern & legacy systems

API
Integrate & customize with third party applications

Rapid Recall
Public safety grade instant audio recording & playback

Case Study

Port Hedland Port Authority:
DX-Altus and Alto

The Solution

Ability To Remotely Change Channels Quickly And Easily

The DX-Altus server was installed in the main control room and connected to 3 operator stations that manage 8 channels. The Alto dispatch GUI, that comes as standard with the DX-Altus, operates on Windows. Alto includes the ability to remotely
change channels quickly and easily.

A web-browser based configuration tool can be accessed from any location meaning technical support in Perth can remotely monitor the network and make any alternations.

Additionally, PHPA chose to use the AFI-IP+ dispatcher gateway which includes Acoustic Shock Protection. With Occupational Health & Safety a priority, this removes the instances of shrieks and squeals caused by some radio interference.

Conclusion

Requiring Minimal To No Operator Training

After many years of using the DX-64 Radio Management System, PHPA has upgraded their network to the DX-Altus ensuring they are well equipped to meet any future demands.

Additionally, the Alto dispatch console has proven to be intuitive and easy to use, requiring minimal to no operator training.

Thanks to Direct Communications for working with Omnitronics on providing an effective solution.

Case Studies

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