Case Study

Collaborative Design, Commissioning & Training For Surf Life Saving NSW

Surf Life Saving NSW upgraded their Radio Dispatch & Management System to the DX-Altus. As part of the upgrade process, dispatch operations were centralised to two locations coordinating radio communications along NSW’s 129 Surf Life Saving Clubs, protecting over 8.5 million beachgoers annually.

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Customer Profile

Surf Life Saving

Application

Centralised Dispatch

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Products Used

– DX-Altus
– IPR Gateways
– In Collaboration with

Business Benefits

Full Service Installation And Training

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Centralisation of Dispatch

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Digital Radio Support

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Simple to Use

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Radio over IP Network

The Challenge

Efficient Upgrade

Centralisation of dispatch operations was highly important to help ensure best practice operating procedures. A second site was also established for redundancy and to help with manage the workload during peak periods such as weekends and school holidays. Additionally, with 75 volunteer operators across the two centers, training was
paramount for adopting the new technology.

Features

We Include More in Your Dispatch System

Easy to Use
Touchscreen cad interface with a configurable layout

Scalable
Up to 60 operators & 224 radio channels

Analytics & Reporting
Optimize productivity & efficiency via data insights

Architecture
Centralized modular server with contacts database

Location Services
Integrated real time tracking of personnel & assets

Telephony
Connect with modern & legacy systems

API
Integrate & customize with third party applications

Rapid Recall
Public safety grade instant audio recording & playback

The Solution

A Perfect Fit

The DX-Altus was installed at the State Operations Center with further Alto dispatch console positions located at a second site. The two dispatch centers and
the repeater sites along over 2,000km’s of coastline are connected using their existing Radio over IP network.

Omnitronics’ additional commissioning and training services not only allowed the system to be installed quickly and effectively but also ensured that operators were skilled up to use the system immediately.

Testimonials

Hear From our Customers

“The upgrade to Altus was carefully planned to ensure that we had minimal disruption to the network and that my staff spent time with the technicians to configure the system exactly to our needs, SLS NSW is very happy with
the outcome.”

Andy Kent, Lifesaving Manager Surf Life Saving

Conclusion

Set for the Future

The commissioning of the system was a collaboration between Omnitronics, Karera Communications and Surf Life Saving. This was a very important factor in ensuring the success of the system upgrade.

Surf Life Saving NSW can now look to the future with the intention to upgrade to digital radio, all made possible on the DX-Altus.

Case Study