Product Life Cycle

When it’s time to upgrade older Omnitronics products

End of Life Documents

Product Upgrade Paths

We are very proud to know that many of our products perform reliably for decades!

Unfortunately, that doesn’t mean that all parts are always available forever and we may have to cease supply of spare parts and support on some mature solutions. Where possible, we always strive to have an upgrade path with a similar or improved version of the previous system for each of our End of Life products. Omnitronics can offer FREE Systems Audits* for clients wishing to understand the supported loevel for your current system(s) and also to discuss possible upgrade paths (where applicable).

We may still have final quantities of spare parts in stock, so if you are an existing user, it’s always worthwhile checking in to see if any spare parts you need are still available for purchase. No promises made, but it doesn’t hurt asking.

 

 Omnitronics Product Lifecycle Phases
Level of Support Full Support Maintenance Support End of Life (No Support)
New feature requests (Includes product enhancements and customisations) Available n/a n/a
Product fixes and minor patches Available Limited patches or hardware fixes may be available for customers on active omnicare Support and Maintenance Plan (TBD) n/a

 

Which products are currently in "Maintenance Support" phase?
  • RediTALK-Flex Dispatch Console
  • altusomni Dispatch System
  • omnihub (Version 1.0) Media Dock
  • 619DSRI Gateway
  • 950 Dispatch System
  • 960 Dispatch System
Why are products moved to a “Maintenance Support” phase?

Answer:
There can be a number of factors. For hardware solutions, electronic component supply and global component shortages often an play a large factor in determining the life cycle for related products. For software, the capability to enhance or support these offerings can be influenced by the life cycle of “software libraries”  and, or 3rd party licensing applications leveraged within the Omnitronics software code base.

After a product has been classed as being within a “Maintenance Support” phase; for how much longer will the product be available to purchase?

Answer:
This is a good question and the response is dependent upon the specific product. In cases, the intent is to generally continue to manufacture and supply the product for the immediate future; but it is just new feature development that may no longer be planned within that specific product line.

How do I Upgrade my Dispatch Application from Windows 7 to Windows 10 or higher?

Omnitronics Dispatch Solutions DX-64, RediTALK, and non-current versions of DX-Altus, are not compatible with Windows 10 or higher and are deemed End-of-Life. For customers without a current omnicare Premium Support & Maintenance Plan, please refer to the suitable upgrade path for Windows 10 compatible Dispatch options.

If you are on a current Omnitronics omnicare Support & Maintenance Agreement, please contact omnicare Support to check upgrade eligibility.

Replacement Options

Upgrade Paths

DX-Altus Dispatch

Download the End of Life (EOL) Notice below:

Spare Parts EOL Supplement:

Upgrade Path:

omnicore Enterprise Dispatch

950 Series 1 Dispatch

Upgrade Paths:

Download the End of Life (EOL) Notice below:

950 Series 2 Dispatch

960 SIP

IPR Dispatch

Upgrade Path:

Download the End-of Life Notice below:

omnicore Express Dispatch

RediTALK-Flex Lite

Upgrade Path:

Download the End of Life (EOL) Notice below:

omnicore Express Dispatch

RediTALK Dispatch

Download the End of Life (EOL) Notice below:

Upgrade Path:

omnicore Express Dispatch

DX- 64 Dispatch

Download the End of Life (EOL) Notice below:

Upgrade Path:

omnicore Enterprise Dispatch

619GI Audio Bridge

Download the End of Life (EOL) Notice below:

Upgrade Path:

619EI Interoperability Gateway

IPR400 Gateway

Download the End of Life (EOL) Notice below:

Upgrade Path:

IPR400 S2 2in1 Interoperability & RoIP Gateway

IPR100 RoIP Gateway

Download the End of Life (EOL) Notice below:

Upgrade Path:

IPR110+ RoIP Gateway

DRG200i

Download the End of Life (EOL) Notice below:

Upgrade Path:

DRG100

End of Life

The Following Products are no Longer Supported:

Q

970SM Selcal Encode / Decode Module

Q

Argus Telemetry

Q

960HS Selcal Handset

Q

9000 Telemetry

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