Support & Maintenance Agreements

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Support & Maintenance Plans

Receive the highest level of service and attention
with omnicare Support and Maintenance Plans

With an omnicare Support and Maintenance Plan you receive the highest level of service and attention, in addition to software updates, to keep your communications system running smoothly.

In addition in maintaining compatibility with third party systems, free firmware and software upgrades also help protect against possible cybersecurity attacks, provide new functionality, improve system robustness, and may also provide additional diagnostic and useful reporting capability.

As a customer focused business, Omnitronics is committed to providing the highest quality of products and services.

We understand that our products are an integral component of your radio communications infrastructure. Therefore, it is imperative that you protect your investment and help further ensure that downtime is minimised.

Testimonials

Hear From Our Customers

“Many thanks for your detailed explanation. As always you guys prove you know your equipment.”

Jean-Pierre Audenaerdt | Mission Critical Solutions

“Great support team, always going above and beyond to help us out”

“I have only recently moved into this role, however all my interactions, particularly on the phone, have been very positive and assisted in maximising the Omnitronics products we are using”

“Charles was very helpful and willing to resolve my problem”

“Great to have the support question answered by the engineer who designed the product”

“Good customer service”

“Very happy with Omnitronics Service and Support.”

“Glenn really was very pleasant and patient to work with. The accent was a bit unusual but he is forgiven 😊 ”

“Love the Omnitronics product. Great Documentations for all your product’s. And support has always been able help answer any system questions for our recent projects.”

“Very supportive and quick response allows us to get system up and running without any downtimes”

“Continued great customer service”

“Andrew was excellent to deal with.”

“Truly Fantastic Support, Alex was amazing”

“Sealon is always very helpful”

“I’ve been working with Omnitronics for well over 20 years now and they are my go too company for console systems.”

“As always, great product and support.”

Dave Graham | A1COMMS

“Always friendly and approachable. Excellent after sales service”

“Professional service team keen to solve your problems”

Optional omnicare Support & Maintenance Plans:

omnicare Standard Support

Recommended for standalone hardware module purchases, special promotions, and others.

Office Hours Support
Access to Omnitronics certified Support Engineers
FREE Software updates
FREE Firmware updates
RMA: Hardware repair/replacement program
Advanced product update notifications

omnicare Premium Support

Recommended for system purchases of altusomni, omnicore, RediTALK-Flex (excluding special promotions).

24/7/365 Phone & Email Support
Access to Omnitronics certified Support Engineers
FREE Software updates
FREE Firmware updates
RMA: Hardware repair/replacement program
Advanced product update notifications
FREE Product Technical Training (No Certification)
Discounts on spare parts
Discounted test systems (for lab/test environments)
Direct input to product development
Discounted labor rates for related engineering work, including R&D and out-of-scope support
Additional discounts when upgrading from an EOL Omnitronics system [Eligibility criteria apply]