omnicore Radio Dispatch System
omnicore Radio Dispatch System Managing Communications Across Sydney’s Iconic Beaches and Beyond
The network of 76,000 members with 28,000 volunteers and 26 SOC team members across the state, SLSNSW is tasked with saving lives and delivering community education programs.
The SOC controls and coordinates the State Emergency Response System multi-agency responses with other NSW emergency service organisations including NSW Police, Ambulance, Fire, AusSAR and SES, 365 days a year in order to provide the most appropriate Search and Rescue assets to the scene of coastal accidents or emergencies.
- omnicore Enterprise Dispatch System
- IPR100 Analog RoIP Gateway
- DRG100 Digital RoIP Gateway
- IPR400 S2 2in1 RoIP & Interoperability Gateway
Surf Lifesaving NSW
Moreover, the capability to use the Radio Dispatch System remotely was a key selection criterion. SLSNSW required that the software be installed on COTS hardware, including rugged tablets that are used after hours when emergencies arise outside of the State Operations Center’s business hours for remote operation at regional and local Emergency Operations Centers or on-site with the Forward Commander.
This would also help them with co-ordinating rescue missions not only on the beach but also in a patrolled or outside-the-flags environment with a multitude of assets, including helicopters, UAVs, drones, jetskis, offshore rescue boats used by emergency response teams.
As an omnicore Enterprise Beta user, the state’s peak water safety and rescue organisation has had the opportunity to try and test the radio dispatch system on 2x fixed and 2x mobile dispatch operator stations before committing to buy, and, in addition, the organization was able to directly feedback suggestions for possible future enhancements to the system’s feature-set.
After a successful trial using omnicore Enterprise simultaneously alongside existing Omnitronics RediTALK-Flex and DX-Altus Dispatch systems, they found that omnicore is easy to install, manage and easy to use with minimal operator training.
In addition, 9 portable omnicore Dispatch Consoles were deployed on Panasonic 4G ToughPads, giving Duty Officers on-demand access for 24/7 responses on-the-go. User login authentication is linked to each operator’s respective organizational Active Directory credentials.
An Eventide Nexlog 740 Call Recorder is used for situational purposes to confirm messaging for the operator/supervisor, for internal after-action reviews, and lastly for external reason, such as coronial and legal/evidentiary purposes.
The two dispatch centers and 65 repeaters sites along over 2,000kms of Pacific Ocean coastline from Fingal Head in the North to Eden on the South Coast are connected using an existing DMR T2 Radio over IP Network. 20,000 active volunteer patrol members as well as paid lifeguards at 80 locations along the NSW coastline are tasked with protecting 8.5 million beach goers annually, including at popular Byron Bay, Manly and Bondi beaches.
The system integrates with the organization’s existing technologies and allows them to continue using their existing gateways. It is used both in the State Operations Center and as mobile dispatch console on fully rugged 4G Panasonic ToughPad tablets, giving the team of lifesavers a range of flexible communications options that help them safeguard the public 24/7/365. Advanced reporting capability allows the Operations Center Management to access vital reports that help with workload planning and incident forecasting.
The Dispatch Solution
omnicore to the Rescue
A Special Mission
In addition to their expertise and people on the ground, SLSNSW contributed a significant number of RIB boats, also dubbed rubber duckies, and assistance from part of the fleet of 65 AVs – the largest drone fleet in the Southern Hemisphere.
The drones were used to livestream footage of the disaster straight to the control room for risk and damage assessment. Using omnicore Dispatch on a tablet, Andrew Ugarte was able to monitor local radios on the DMR network, communicate with UAV pilots on the ground, and relay messages to everyone in the control room in real time.
In the very near future, Andrew plans to embed Omnitronics omniGateP25 CSSI software gateways to enhance interoperability with other agencies, a full transition to the NSW Governments P25 Public Safety Network PSN is expected to be completed in 2025.
omnicore Enterprise Dispatch
Automagically centralize yourcontacts databases into one
Easy to Use
Touchscreen interface with a configurable layout
Geofencing, alarms, route playback
Sophisticated reporting and analytics into existing systems
Central changes are instantly updated
Interconnect people, protocols, technologies & manufacturers
Full digital & legacy analog radio systems, phone, paging, SIP
Fully redundant, data replication, clustering & 24/7/365 Support options
Safety & Productivity
We thank our partner Control Centre Solutions for the successful implementation of the system.