Customer Profile

City Council in Perth Western Australia



Managing City Council Communication

Products Used

Omnitronics Dispatch Console

Business Benefits

Reaching Business Goals

Improved Efficiency

Integrated Mapping

Historical Data

Highly Adaptable

The Challenge

Customized Requirements

Delivering a consolidated, secure and reliable voice communications platform capable of providing real-time GPS location information was an important goal.

However, this seamless integration was not a lone requirement. As the City makes extensive use of historical operational information, the solution needs to integrate with their corporate management and reporting systems.

A customizable, interoperable platform to support their current and future initiatives was considered vital in helping them achieve the long-term goal of increasing operational efficiency and cost savings.

Product Focus



Connect technologies, protocols & vendors

Easy to Use

Clean & customizable user interface


Use the power of IP to connect & unify anywhere

Duress & Emergency

See who calls where and when


Easily set up zones & alerts to monitor movements

Radio Linking / Patching

Connect groups of radios in real time


Receive, make calls & patch to radios

Location Services

Advanced people & asset tracking

The Solution

Customization to Suit the City’s Needs

The City made the decision to upgrade its radio communications technology and selected Vertel, a leading digital radio network services provider, to commission a Tait DMR Tier-2 solution with integrated GPS.

An interoperable Omnitronics dispatch software and preferred DMR Tier-2 console solution for Tait Communications, was chosen to unify vehicle tracking and communications.

A number of Omnitronics dispatch consoles were installed, allowing dispatch operators to manage, monitor and communicate with city resources through a single, easy to use interface.

Case Study

Omnitronics Provides a Unified and Interoperable Dispatch Solution

City of Bayswater


A Unified Solution for Voice Communications & Vehicle Tracking

The console dispatch system was the final stage of a phased upgrade to the city-wide communications network that began in 2015. Omnitronics ability to work with a customer to customize the right solution was a key factor of the selection process.

DMR supports real-time location tracking, but the true benefits of this functionality are only realised with the integration of a value-adding Omnitronics dispatch console.

The City now has a unified solution for voice communications and vehicle tracking that satisfies their needs both now and in the future. The system will help the City of Bayswater improve productivity, increase the safety of personnel in the field, and deliver a higher quality of services to the 66,079 residents who reside within the city’s boundaries.

The City will continue to drive improvements in the quality and efficiency of their services, and having partnered with Omnitronics, have chosen a technology partner to support their future initiatives.

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