A leading security and facility services company in North America provide specialized retail security to more than 1,000 shopping centers. Every day, over 200,000 of their professionals head to work prepared to secure and care for the people and businesses in their communities.
They company is also entrusted with security of one of the largest retail real-estate investment trust in the USA to ensure tenant and shopper security at all times across all of their 70+ sites all across the USA.
Customer Profile
Large Security Company
Application
Efficient upgrade of DX System to altusomni connecting remote MOTOTRBO sites all across the country via IP
Products Used
Alto
DRG 100
Business Benefits
Connecting 70+ Sites
Unify Separate LMR Locations into 1 Network
Connect MOTOTRBO Mobile Radios Into IP WAN
Improved Productivity
Comprehensive System & Workload Analytics
The Challenge
Integration of Geographically Dispersed MOTOTRBO Sites
The altusomni system was chosen as a replacement of an existing dispatch solution that had been running since 2013. This upgrade was necessary to expand the capacity in support of a new state-of-the-art Operations Centre that oversees the security of sites all across the country, from Florida to California and everywhere in between.
With the expansion to 70+ sites and 32 operators, the increased scale of operations in the Centre requires real-time information about the communications network with the ability to balance work load.
“The {70+} sites are scattered all across the country and beyond. People are really amazed […] when we show them the map of our properties, that we can talk to all properties across the nation in real-time on the radio from our Central Operations Center”, adds the center’s Executive Director (retd.).
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“People are really amazed […] when we show them the map of our properties, that we can talk to all properties across the nation in real-time […] from our Central Operations Center.”
Center Executive Director (retd.)
The Solution
Real-Time Analytics & Reporting
The upgrade to altusomni Dispatch was not only necessary to increase the number of channels / sites, but it also gives security additional comprehensive business
analytics to, among other metrics, view system and operator workloads in real time.
This information is available on supervisor screens and can also be displayed on wall-mounted screens and dashboards in real-time.
Each site can operate standalone whilst being integrated into the Operations Centre. As a variety of different IP links are used for the RoIP traffic, the Omnitronics gateways that interface the MotoTRBO radios incorporate link quality statistics that can be used to measure the IP performance of each link. Features such as remote MotoTRBO Channel Change from the Operations Centre allow operators to communicate with multiple teams.
This means that audio communications can be extended beyond security channels to include housekeeping, maintenance, management, talk around, emergency, facilities, marketing, mall management and more, making this system more than a security communications tool with added business intelligence, intelligence sharing and general communications supporting local mall operations.
Case Study
Dispatch Connecting Mall Security All Across The USA
Conclusion
An Impressive Setup
“ […] when we get tours from high level people from Homeland Security, the FBI, the Military, Police Department coming to our facility, […] watching all those property names {across the country} flash, they are all really amazed at all the different components that we have available to us,” their Executive Director (retd.) adds.
The UL Life Safety Certification of the system includes redundancy and other critical components to guarantee the properties are security managed, plus additional ones across CCTV and alarms, bringing the total malls portfolio up to 200+.
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