Located in Northwest Tennessee, Trenton Police Department had been using an old button based dispatch console for many, many years. However, over time, they found they could not take advantage of new developments and improvements in dispatch technology, as their console simply didn’t have the features and flexibility available today.
– DRG100 RoIP Gateway
– IPR400 S2 Interoperability Gateway
– IPR100 RoIP Gateway
– IPR110+ RoIP Gateway
Modern State of The Art Dispatch Technology
Simple and Intuitive Operation
More Efficient Communications
Easy To Expand
Faster Response Times
Finding A Solution That Could Accommodate Their Existing 6 Radio Channels
The challenge was to find an affordable console solution that could accommodate their existing 6 radio channels, including the ability to continue to support 2-tone paging capability to volunteer fire departments, without requiring major upgrades. In addition, it should enable them to expand and grow their operations without the need for complex and costly wiring.
Finally in 2019, they were given the opportunity to upgrade to a PC based dispatch system with IP radio connectivity. Not wanting to spend a fortune, they consulted with their local two way shop. Area Wide Communications (AWC), a trained and Certified Omnitronics Premium Partner, recommended Omnitronics RediTALK-Flex dispatch as the most suitable replacement for their button-based console. AWC have looked after radio and dispatch maintenance for Trenton Police Department for many years and Trenton PD trusts their advice.
Easy to Use
Duress & Emergency
Radio Linking / Patching
According to Police Chief Bill Cusson, new features such as instant recall recording, which he said they needed for a very long time, remote microphone and headset capability, and GPS location features have really improved their dispatch capabilities.
Chief Cusson also said that the audio clarity and the ability to monitor multiple channels at one time have also been very helpful. He found it very easy to adapt from a mechanical button console to a PC based console solution.
Sherrill Belew, the owner of Area Wide Communications, said the Omnitronics IP gateways allowed for a very fast and easy installation with only Ethernet cables required to connect into the network for communications to the RediTALK-Flex console position.
Safety & Productivity
According to Sherrill, Trenton Police Department has had zero issues and down time since it has been installed. He further stated “Working with Omnitronics and getting set up as a dealer has been a pleasure. Omnitronics offers a simple and straight forward solution that is cost effective to a budget conscious Public Safety communications center”.
Trenton Police Department dispatchers say that the Omnitronics RediTALK-Flex console was the change they needed in their dispatch center. “With its up-todate technology, we run faster and smoother”.
Hear From Our Customers
“We love the playback feature. This is something we have wanted for a very long time. We like that we have the ability to map our jurisdiction area. While we don’t yet use the mapping feature, we are happy that it is a possibility for the future. We like that the microphone is not attached to the console, so that we can move it around if needed. We also like that with the PC based console, we can hear the police department & fire department at the same time, which was not a feature available to us on the button based console.”
Bill Cusson, Chief of Police at Trenton Police Department
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