Located in Northwest Tennessee, Trenton Police Department had been using an old button based dispatch console for many, many years. However, over time, they found they could not take advantage of new developments and improvements in dispatch technology, as their console simply didn’t have the features and flexibility available today.

The challenge was to find an affordable console solution that could accommodate their existing 6 radio channels, including the ability to continue to support 2-tone paging capability to volunteer fire departments, without requiring major upgrades. In addition, it should enable them to expand and grow their operations without the need for complex and costly wiring.

Finally in 2019, they were given the opportunity to upgrade to a PC based dispatch system with IP radio connectivity. Not wanting to spend a fortune, they consulted with their local two way shop. Area Wide Communications (AWC), a trained and Certified Omnitronics Premium Partner, recommended Omnitronics RediTALK-Flex dispatch as the most suitable replacement for their button-based console. AWC have looked after radio and dispatch maintenance for Trenton Police Department for many years and Trenton PD trusts their advice.

Replacing the old button based consoles with RediTALK-Flex was also seen as an opportunity for the Department to clean up and reduce the wiring between Dispatch and the Control Station Radios in their center

According to Police Chief Bill Cusson, new features such as instant recall recording, which he said they needed for a very long time, remote microphone and headset capability, and GPS location features have really improved their dispatch capabilities.

Chief Cusson also said that the audio clarity and the ability to monitor multiple channels at one time have also been very helpful. He found it very easy to adapt from a mechanical button console to a PC based console solution.

Sherrill Belew, the owner of Area Wide Communications, said the Omnitronics IP gateways allowed for a very fast and easy installation with only Ethernet cables required to connect into the network for communications to the RediTALK-Flex console position.

According to Sherrill, Trenton Police Department has had zero issues and down time since it has been installed. He further stated “Working with Omnitronics and getting set up as a dealer has been a pleasure. Omnitronics offers a simple and straight forward solution that is cost effective to a budget conscious Public Safety communications center”.

Trenton Police Department dispatchers say that the Omnitronics RediTALK-Flex console was the change they needed in their dispatch center. “With its up-todate technology, we run faster and smoother”.