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The City of Lake City in Florida commissioned Omnitronics to supply and install a Radio Management Solution to manage radio communications for its Police and Fire departments.
The existing dispatching console was predominately connected by copper wire and was causing reliability issues. The City was looking to modernize its dispatching facilities, reduce costs and increase reliability by utilising its IP infrastructure.
With the City growing rapidly, future expansion and the advent of emerging radio technologies was a major consideration.
Customer Profile
City providing full service support to the community including police, fire and utilities
Application
Radio Management System Paging CISCO Call Manager SIP integration
Products Used
DX-Altus Dispatch
Alto
IPR110
DRG100
Business Benefits
Longevity of Technology Solution
Simple to use
Highly reliable
Cost effective
Easily expandable
The Challenge
Efficient Upgrade
To find a radio console vendor who would be able to work with the exiting radio network and migrate it to an IP environment. A vendor with engineering capabilities
to modify software to cater for existing and new signalling protocols was considered to be an advantage.
The solution would need to satisfy future growth plans and new digital technologies when required. All of this within a tight budget.
The City’s key public safety services needed outstanding interoperability capabilities to cater for any eventuality, include major disasters such as hurricanes.
Product Focus
DX-Altus Dispatch Management System
Easy to Use
Touchscreen cad interface with a configurable layout
Scalable
Up to 60 operators & 224 radio channels
Analytics & Reporting
Optimize productivity & efficiency via data insights
Architecture
Centralized modular server with contacts database
Location Services
Integrated real time tracking of personnel & assets
Telephony
Connect with modern & legacy systems
API
Integrate & customize with third party applications
Rapid Recall
Public safety grade instant audio recording & playback
The Solution
A Perfect Fit
When required, upgrading to new digital radio technologies and protocols has been catered for with the addition of DRG100 Digital Gateways. The gateway can be loaded with different firmware to cater for different protocols, and from different radio manufacturers, allowing the City greater flexibility in its choice of technology as the needs arises.
Case Study
DX-Altus Dispatch Connecting Public Safety Agencies
City of Lake
Conclusion
Set for the Future
The initial driver for change came about from the need to improve reliability of its aging dispatch system that was no longer supported. The resulting outcome saw a new partnership between the City of Lake City and Omnitronics and an understanding of current and future organizational needs.
Having a console solution which is autonomous to manufacturer and digital protocols futureproofed the City against technology developments and radio vendor advancements. In addition, an IP structure which is open to 3rd party integration provides the organization with the ability to choose what equipment works best for them in order to meet their growing demands.
Ultimately, working with Omnitronics has provided the City of Lake City with a long-term technical partner that has the engineering knowledge and experience to assist with helping it to grow for many years to come.
We’ll find the perfect system for your individual needs.
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