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Support & Maintenance Plans

Receive the highest level of service, protection, and attention with the omnicare Performance & Protection Plan

Performance & Protection Plans

Global 24/7 Customer Support for Omnitronics Dispatch, RoIP & Interoperability Solutions

Introducing omnicare Premium Performance & Protection Plans—your ultimate safeguard for mission‑critical communications.

With omnicare, you receive priority support, continuous software and firmware updates, and proactive system health insights to keep your radio communications infrastructure running at peak performance. The plan ensures compatibility with third‑party systems (including operating system updates), delivers free upgrades to strengthen cybersecurity defenses, add new functionality, and improve overall system resilience.

Our refreshed Performance & Protection program goes beyond maintenance—it provides diagnostic tools, advanced reporting capabilities through the upcoming omnicore Ecosystem Health Dashboard, giving you real‑time visibility into system vitals. As a customer‑focused organization, Omnitronics is committed to helping you protect your investment, minimize downtime, and maintain uninterrupted connectivity across your network.

Premium Performance & Protection Plan

Inclusions to Keep Your System at Optimal Health:

RECOMMENDED

Always up to Date

Future-Proof Your Investment

Ensures your system stays secure, compatible, and ready for the future:

  • FREE Software Updates: Up to 8 releases p.a. with features & bug fixes.
  • Cybersecurity Patches: Stay protected against evolving threats.
  • Compatibility Assurance: Avoid downtime caused by third-party system changes (i.e. Windows).
  • NEW Features: Evolve your system with a growing feature set.
  • First–to-Know: Advanced product update notifications

 

Firmware & Hardware Care

Keep Your Hardware Running Like New

Proactive hardware care to maximize uptime:

  • FREE Firmware Updates: Ensure compatibility and unlock new features.
  • Advanced RMA: Fast replacement for faulty hardware.
  • First–to-Know: Advanced product update notifications.
  • Future-Proofing: Stay aligned with evolving third-party systems.

 

COMING SOON

Ecosystem Health Dashboard

Built-In System Health Tools Coming Soon

Starting in 2026, we’re introducing System Health Dashboards and built-in support tools – to give you real-time insights and proactive maintenance capabilities:

  • System Health Dashboards: Monitor key metrics, network data, and system performance at a glance.
  • Proactive Maintenance: Identify issues before they impact uptime.
  • Built-In Support Tools: Simplify troubleshooting and reduce downtime.

omniacademy Training Access

Unlock 50+ hours of Free Training

Your team can access expert training anytime, anywhere—at no extra cost:

  • 50+ Videos: Console User training courses and Technical Training Courses.
  • Self-Paced Learning: Learn at your convenience.
  • Tests & Certifications: Knowledge tests included.
  • Year 2+ Access: Continuous education for evolving needs.

 

Online Training

24/7/365 Global Support

We're Here for You - Anytime, Anywhere

Your omnicare plan gives you peace of mind with global, round-the-clock support:

  • 24/7 Ticket & Email Support: Always available.
  • Certified Engineers: Escalations handled by product champions.
  • Global Coverage: Australia, USA, UK, NZ, Philippines.

 

Exclusive Perks & Discounts

Maximise Your omnicare Benefits

Exclusive savings and perks designed to keep your system running smoothly:

  • Discounts on Spares: Ensure maximum uptime.
  • Reduced Test Systems: Safely trial new versions before live rollout.
  • Reduced Labor Rates: Pay less for engineering and R&D work.

 

Roadmap & Innovation Access

Be the FIrst to See What's Next

Your omnicare plan gives you insider access to the future of Omnitronics:

  • Roadmap Sessions: Sneak peek at upcoming features.
  • Direct Input: Influence product development.
  • Innovation First: Stay ahead of industry trends.
  • Webinars: Updates directly from the Engineering and R&D teams.

 

Testimonials

Hear From Our Customers

“Many thanks for your detailed explanation. As always you guys prove you know your equipment.”

Jean-Pierre Audenaerdt | Mission Critical Solutions

“Great support team, always going above and beyond to help us out”

“I have only recently moved into this role, however all my interactions, particularly on the phone, have been very positive and assisted in maximising the Omnitronics products we are using”

“Charles was very helpful and willing to resolve my problem”

“Great to have the support question answered by the engineer who designed the product”

“Good customer service”

“Very happy with Omnitronics Service and Support.”

“Glenn really was very pleasant and patient to work with. The accent was a bit unusual but he is forgiven 😊 ”

“Love the Omnitronics product. Great Documentations for all your product’s. And support has always been able help answer any system questions for our recent projects.”

“Very supportive and quick response allows us to get system up and running without any downtimes”

“Continued great customer service”

“Andrew was excellent to deal with.”

“Truly Fantastic Support, Alex was amazing”

“Sealon is always very helpful”

“I’ve been working with Omnitronics for well over 20 years now and they are my go too company for console systems.”

“As always, great product and support.”

Dave Graham | A1COMMS

“Always friendly and approachable. Excellent after sales service”

“Professional service team keen to solve your problems”

omnicare Plans

Keep your System Running at its Best

omnicare Standard Support

Extended Warranty

omnicare Premium Support
Discontinued

omnicare
Premium Performance & Protection

Recommended for standalone hardware module purchases, RediTALK-Flex systems

  • Office Hours Support
  • Access to Omnitronics certified Support Engineers
  • FREE RediTALK-Flex Software updates
  • FREE Firmware updates
  • RMA: Hardware repair/replacement program
  • Advanced product update notifications

Recommended for system purchases of altusomni, omnicore, RediTALK-Flex (excluding special promotions).

  • 24/7/365 Phone & Email Support
  • Access to Omnitronics certified Support Engineers
  • FREE Software updates
  • FREE Firmware updates
  • Cyber security patches and updates
  • RMA: Hardware repair/replacement program
  • Advanced product update notifications
  • FREE Product  Technical Training (No Certification)
  • Discounts on spare parts
  • Discounted test systems (for lab/test environments)
  • Direct input to product development
  • Discounted labor rates for related engineering work, including R&D and out-of-scope support
  • Additional discounts when upgrading from an EOL Omnitronics system [Eligibility criteria apply]
  • From year two of the plan: FREE access to the omniacademy Dispatch Operator Training Portal for Operators and a Group Leader

Recommended for system purchases of omnicore, RediTALK-Flex (excluding special promotions).

  • NEW & Improved omnicare Portal to log your requests
  • Coming Soon: omnicore Ecosystem Health Dashboard
  • Exclusive access to up to 2x Interactive Roadmap Sessions p.a.
  • RMA: Advanced Hardware repair/replacement program
  • FREE Software and version updates
  • Cyber security patches and updates
  • FREE Firmware updates
  • Advanced product update notifications
  • FREE Product  Technical Training (No Certification)
  • 24/7/365 Phone & Email Support
  • Access to Omnitronics certified Support Engineers
  • Discounts on spare parts
  • Discounted test systems (for lab/test environments)
  • Direct input to product development
  • Discounted labor rates for related engineering work, including R&D and out-of-scope support
  • Additional discounts when upgrading from an EOL Omnitronics system [Eligibility criteria apply]
  • From year two of the plan: FREE access to the omniacademy Dispatch Operator Training Portal for Operators and a Group Leader

Need More Information?

To find out more contact Omnitronics today.

Submit a Support Request.

omnicare Premium Performance & Protection plans are also available through Omnitronics Authorized Resellers and Omnitronics Premium Partners globally.

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Support & Maintenance Plans

Omnitronics offers comprehensive omnicare Support & Maintenance Plans that ensure you receive the highest level of service and attention.

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