Case Study
Nationwide Coordination With DX-Altus
The Excise Department of Thailand comprises of 67 provisional offices nation wide, with the main command centre located in the capital city of Bangkok. The Excise Department, run by the Thailand Government (under the Ministry of Finance), is responisible for the charging of levies and fees for manufacturers of superflous goods (such as liquor and tobacco), as well as government utilites such as rubbish removal services.
Customer Profile
Excise Department, with 67 offices across the country
Application
Customizable Workgroups
Products Used
– DX-Altus
– Kenwood Nexedge Radio Network
Business Benefits
Supports Migration from Analog to Digital.
Easily Expandable
Customizable Workgroups
Simple Operation
Cost Effective
The Challenge
More Comprehensive Radio Management System
The Excise Department wanted to replace their existing infrastructure of cellular phones and handheld radios with a more cmprehensive radio management system.
The department needed a system to help with coordinating staff across the 67 rovisional
excise offices, from the Command Centre in Bangkok. The new system needed to be able to support the Kenwood Nexedge radio network that they chose as their communication method, whilst also supporting the legacy radios.
Product Focus
omnicore Enterprise
Contacts
Automagically centralize your contacts databases into one
Easy to Use
Touchscreen interface with a configurable layout
Location Services
Geofencing, alarms, route playback
Reporting
Sophisticated reporting and analytics into existing systems
On-the-Fly
Central changes are instantly updated
Interoperability
Interconnect people, protocols, technologies & manufacturers
Connections
Digital & legacy analog radio systems, phone, paging, SIP
High Availability
Redundancy & 24/7/365 Support
The Solution
Scalability, IP Backbone and Ability to Support Migration
The DX-Altus Digital Radio Management system was chosen due to its scalability, IP backbone and its ability to support migration.
The DX-Altus was installed at the Bangkok Command Centre along with Alto dispatch operator stations. In addition it interfaced to a Digital Voice Recorder and Network Management System. The DX-Altus then connected to the 67 provisional offices via IP, using Radio over IP Gateways.
The workgroups feature of the Alto dispatch console enabled grouping of channels according to these regions for simple and efficient control.
Case Study
Nationwide Coordination with DX-Altus
The Excise Department of Thailand
Conclusion
The Excise Department was able to simply migrate to the new system
The Excise Department was able to simply migrate to the new system due to the DX-Altus’ ability to support the existing radios along with
the new Kenwood Nexedge radios. From central command in Bangkok they are now able to manage voice communications nation-wide.
Thanks to Digital Research and Consulting Co; our local distributors in Thailand, who proposed and commissioned this system.
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